Additional Terms & Conditions
These Additional Terms & Conditions form an integral part of the Terms & Conditions of Studio Camour (Camour S.r.l.) and apply to every purchase and use of our products. They supplement, and must be read together with, our general Terms & Conditions, which remain fully applicable.
In the event of any conflict between these Additional Terms & Conditions and the general Terms & Conditions, the provision granting the Consumer the higher level of protection shall prevail.
Our general Terms & Conditions are available at: Terms and Conditions.
§ 1 – Product Use & Safety
1.1 The product specifications set out on each product page – including, in particular, the indicated size, fit, intended use and safety instructions – are binding and form an integral part of the contract. Products must be used only in accordance with these specifications and with the care and safety instructions provided with the product.
1.2 In particular, and without limitation, the User acknowledges that:
(a) the products must not be used to tether or secure a dog in an unsupervised or permanent manner;
(b) the correct size must be selected based on the dog’s actual measurements and the size guide provided on the relevant product page, and the product must be adjusted to fit securely and comfortably and its fit must be checked regularly during use;
(c) a collar is not a pulling harness; products must not be used for purposes involving extreme or sustained traction, such as canicross, sledding or similar pulling activities;
(d) the leather must be treated in accordance with the care instructions and protected from prolonged moisture, chemicals and excessive heat;
(e) products showing visible signs of wear, cracking or damage – in particular at seams or hardware – must not continue to be used.
1.3 The products are an accessory and do not replace the owner’s supervision of and responsibility for the dog. The User remains responsible for the safe and appropriate use of the products and for the supervision of the animal at all times.
1.4 To the extent permitted by applicable law, the Owner shall not be liable for damage resulting from use of the products that does not comply with these specifications and instructions, including improper use, unsuitable sizing or fitting, inadequate care or maintenance, or continued use of visibly worn or damaged products. Any mandatory liability under applicable law remains unaffected.
§ 2 – Product Liability
2.1 Liability under applicable mandatory product liability law (including the Italian rules implementing Directive 85/374/EEC, as amended) remains unaffected by these Additional Terms & Conditions and by the limitations of liability set out in the general Terms & Conditions.
2.2 Likewise, mandatory liability for damage to life, body or health, and liability for intent or gross negligence, remains unaffected.
§ 3 – Returns & Value Compensation
3.1 The statutory right of withdrawal for European Consumers, as set out in the general Terms & Conditions, remains fully applicable. Users may inspect and try the products as they would in a physical shop.
3.2 The Studio Camour box and the dust bags are not mere transport packaging; they are integral components of the product and contribute to its overall value and resale value.
3.3 Where returned products have been handled beyond what is necessary to establish their nature, characteristics and functioning – including damage to the components referred to in clause 3.2 – the Owner may deduct from the reimbursement an amount corresponding to the resulting diminution in value, in accordance with applicable law.
3.4 Merely opening the box or removing the product for inspection does not, by itself, constitute handling that gives rise to such a deduction.
§ 4 – User-Generated Content & Social Media
4.1 Where a User publishes content featuring Studio Camour products on their own social media channels and actively tags Studio Camour, uses a Studio Camour brand hashtag, or otherwise expressly invites the brand to engage with such content, the User grants Studio Camour a non-exclusive, royalty-free right to re-share and use that content on Studio Camour’s own channels and marketing materials, with attribution to the User where reasonably possible.
4.2 Before re-sharing or using such content, Studio Camour will obtain the User’s confirmation where required, in particular where third parties or identifiable persons appear in the content.
4.3 The User warrants that they hold the necessary rights to the content they publish and that its use by Studio Camour as described does not infringe any third-party rights.
§ 5 – Digital Gift Card
5.1 The Studio Camour Digital Gift Card is issued by Camour S.r.l. and can be redeemed only at studiocamour.com. It cannot be used with any other retailer or marketplace, and it cannot be used to purchase another gift card.
5.2 The gift card is issued as a digital code, delivered by email and available in set values. It is valid until 31 December of the third year after the year of purchase. The exact expiry date is stated in the gift card email.
5.3 The balance can be used across more than one order until it is spent. Where an order exceeds the remaining balance, the difference is paid at checkout with another payment method.
5.4 The gift card cannot be exchanged for cash, except where mandatory law provides otherwise.
5.5 The gift card is offered for sale only in the countries in which it is displayed in the shop. It is not offered to consumers residing in Ireland, Denmark, Austria, Poland or Slovenia.
5.6 The statutory right of withdrawal for European Consumers, as set out in the general Terms & Conditions, remains unaffected.
5.7 Until redemption, the gift card may be passed on to another person, for example as a gift. Whoever presents the code at checkout is deemed entitled to redeem it; Camour S.r.l. is not obliged to verify the identity of the holder. Commercial resale of the gift card is not permitted.
§ 6 – Intellectual Property
6.1 All intellectual property rights in Studio Camour products, designs, photographs, website content and brand elements are owned by Camour S.r.l. or licensed to it. Nothing in these Terms transfers any such rights to the User. The User may not reproduce, distribute or use Studio Camour’s intellectual property without prior written consent.