Returns
You have 14 days from the day your order arrives to return it. This page explains how a return works, what to include, and when your refund is issued.
How to return a piece
1. Request your return.
Sign in with the email address you used for your order. No password is needed: a six-digit code is sent to your email, and this works even if you checked out as a guest. Select your order, choose the piece you would like to return, chose the return reason, and submit your request.
2. Receive your confirmation.
We confirm your return by email, with the return address (also listed below) and everything you need for the shipment.
3. Pack and send the piece.
Return the piece unworn and in its original condition, together with its signature box and dust bag. Ship it within 14 days of your request to:
Camour S.r.l.
Via Statuto 13
20121 Milano
Italy
Arranging and paying for the return shipment is your responsibility, and the piece remains in your care until it reaches us. This is why we recommend a tracked and insured service.
4. Receive your refund.
Once your return arrives, we check the piece and issue your refund to your original payment method, including standard delivery costs. You will receive an email as soon as your refund is on its way. Depending on your bank or payment provider, it can take up to 10 business days for the amount to appear in your account. Your refund is due within 14 days of your return request; we may hold it until the piece is back with us or you have shared proof of shipment.
Exchanging for a different size
The fastest way to exchange is to place a new order for the size you need and return the original piece. Your refund follows the process above.
Every product page includes a size guide with recommendations for that specific piece. They are there to guide you; the sizing decision is yours.
The condition of your return
You are welcome to try a piece on your companion, just as you would in a store. Simply opening the box or taking the piece out to inspect it does not reduce your refund.
The signature box and dust bag are part of the product and its value, not mere packaging. If a piece comes back damaged, showing clear signs of use, or with its box or dust bag damaged or missing, we reserve the right to deduct an amount that reflects the loss in value, in line with your statutory rights.
Pieces that cannot be returned
Personalised pieces, such as items with an engraving or monogram, are made for you and cannot be returned. Where this applies, it is stated on the product page before you order.
If your piece arrives damaged or faulty
Write to us at support@studio-camour.com with your order number and a photo, and we will take care of it. Your statutory warranty rights apply in full and are separate from the return process described here.
More Questions about returns are answered on our FAQ page.
Your statutory right of withdrawal is set out in full in our Right of Withdrawal policy.